
Generative AI in Customer Support & Chargeback Disputes: Where It Helps and Where It Still Needs a Human Touch
There’s a lot of buzz about generative AI, but real traction is happening in places like customer support and dispute resolution in areas that have long been time-consuming and expensive for FinTechs and acquirers.

Use of AI in Merchant Underwriting
The payments industry has never stood still. And nowhere is that more evident than in how we underwrite merchants. For decades, underwriting relied on static snapshots: a credit report, a business profile, a few bank statements. But static risk models are no match for today’s fast-moving commerce and evolving fraud tactics.

Interchange in the Age of Embedded Payments: Challenges and Opportunities
The payments landscape has undergone a profound transformation, driven by the explosive growth of embedded payments. No longer confined to traditional checkout pages or point-of-sale terminals, payments are seamlessly integrated into software platforms, applications, and even physical products.

Traditional Finance and Crypto
Key trend to watch: Bank-native tokens are emerging, but for them to scale, we’ll need stronger interoperability standards and clearer guardrails across institutions. Still, it’s encouraging to see real traction from players who once sat on the sidelines.
Stablecoins are no longer the domain of crypto-native startups. The big guys are stepping in. And that could reshape how value moves in the not-so-distant future.

RPY Innovations Announces Promotion of Joseph Arthur to Managing Partner
RPY Innovations, a leading payments consulting firm, is pleased to announce the promotion of Joseph Arthur to Managing Partner. In his new role, Mr. Arthur will take on expanded leadership responsibilities, guiding the firm's strategic direction and overseeing the delivery of its world-class consulting services to a global clientele.

Google Wallet & PayPal
Google announced that PayPal can no longer be a funding source for U.S. Google Wallet users. Existing PayPal tokens will be auto deleted; new links were blocked back in April.

BNPL’s honeymoon with regulators is officially over.
New York just became the first state to fold an entire “Buy-Now-Pay-Later Act” into its FY 2026 budget, requiring providers to obtain a lending license, cap finance charges at 16 percent, and meet credit-card-style disclosure and dispute-resolution rules.

Will Nevada be the location for “Payment Bank Charters”
Nevada may soon give retailers a new weapon in the swipe-fee wars. Assembly Bill 500 now moving through Carson City would create a special “payment bank” charter for non-lending institutions that plug directly into FedNow, Fedwire and ACH, bypassing the card-network tollgates that add 2 – 3 % to every sale.

Is your payments program healthy?
At RPY Innovations, we’ve spent 15 years architecting and scaling embedded-payments solutions across SaaS, fintech, and marketplace models. That experience has taught us a simple truth: profitability, compliance, and interchange never stay still. To keep margins strong, you need constant, specialist vigilance without piling on project hours.

What is another word for “Friendly Fraud”?
Friendly fraud thrives in gray zones. Brighten the lines, share the signals, and remind customers—and regulators—that somebody always pays. Preserving trust in digital commerce demands it.